Faq | Knife and Whisk | United States

www.knife-and-whisk.com

Thanks for your interest in our catering! Here are some points for clarification and ease of ordering.

What is the best way to contact you or place an order?

If you have any questions, please call us at 903-624-1450. We are available by phone Monday - Friday, 8 am to 5 pm, and in person by appointment. We are frequently on the phone, so please use our email. We try to get back to our customers within the business day. However, if your call comes in late afternoon, we may return it the following day.

When you are ready to place your order, call us, text (903-624-1450), or email us (cassi@knife-and-whisk.com). Please let us know when you would like to pick up your order (from 8:00 am to 5:00 pm), or what time you would like delivery (fees apply).

Special arrangements can sometimes be made for slightly earlier or later pick-ups. We will acknowledge your order request, call you with any questions, and send you a formal order confirmation. In some cases, we require a credit card number to guarantee your order. (Important: If you do not receive an emailed confirmation of your order from us, your order has not been placed.)

If you would like to meet in person, please call to make an appointment. We are jam-packed most days with other events and guests and often can't accommodate drop-ins. We are happy to help you in any way with your order – from quantities to selections, usually which can be accomplished via an email exchange.

What can I expect when I order from Knife-and-Whisk Catering?

There are no hidden costs, though some of our prices vary with seasonal availability. In all cases, we will make sure you understand clearly what you are getting and what it costs. Whether you are trying to figure out how much food to order for an open house, birthday party, or wedding reception, we will be attentive to your needs. Please let us know what you are looking for, and we will do our best to provide helpful information.

Please note that we are a full-service catering company. We can provide staff and rental equipment for private parties.

Our meals come standard with paper plates, plastic utensils, and napkins. We also provide warmers and serving utensils for events free of change.

We do have real dishes available for rental as well, upon request.

How are the items on your menu packaged, presented, served, etc.?

All of our food is plated in an aesthetically pleasing manner on real dishes or bowls. They are fully garnished and ready to serve. All you must do is come hungry.

How much notice do I need to give for a catering order?

We usually require at least three days' notice for orders. During particularly busy seasons, more notice may be required. In the case of an unanticipated event such as a memorial, we try our best to respond quickly.

If you would like your order delivered, it's best to submit your order at least a week or more in advance. Our delivery schedule tends to fill up quickly, especially for the breakfast and lunch windows.
Please remember that we sometimes book up for a particular day and must stop accepting orders.
We always recommend placing your order when you decide to use us to cater your event.

What is your delivery policy?

Ideally, we ask you to schedule your delivery time at least 20 minutes before smaller parties or company lunches and an hour before your guests arrive for more significant events. This ensures we have time to set up your buffet. When we deliver, we will set up the food and prepare it for service. We will also return later to gather our dishes and clean up the service area (if needed). We charge a delivery fee of $25/$30 for local areas. Sites that are a long distance from our location, require multiple people, or more than one vehicle, or have access challenges (difficult parking, stairs, etc.) will be subject to extra charges.

Why do we require a server on Events larger than 25?

Please note by events; we don't mean all orders more significant than 25. We mean larger events (receptions, parties, memorials etc) that you want us to attend. A server is required to replenish food, maintain the buffet, serve plated meals, pick up and discard trash, refill drinks, and set up and clean up afterward. We suggest one server for every additional 50 guests to ensure satisfied attendees.

How can I obtain a quote for an upcoming event?

Fill out the form online. Go to knife-and-whisk.com, click request quotes, and fill out the form. We will get back to you as soon as possible. Email us directly at cassi@knife-and-whisk.com

Gratuity?

A 20% gratuity charge will be added to each EVENT (party, wedding, memorial, etc) where a server is present.

Do we have bartenders available?

Though we are not licensed to provide alcohol, our bartenders are certified by TABC and are available for your events.

Is a deposit required?

A $200 deposit is required on events larger than 50 guests, and a 25% deposit is required on events over 300 guests.

What is our cancellation policy?

Events with less than 300 Guests:

There is no charge for events with less than 300 guests canceled 30 days before the event. Your deposit, however, is non-refundable. Events canceled 29-15 days before will still be responsible for 50 percent of the agreed-upon price. Events canceled less than 15 days before will still be expected to pay 100 percent of the quoted price. In addition, a credit card on file will be charged according to our cancellation policy, and any checks we were holding will be cashed accordingly.

**Please see the scale in the contract portion for events larger than 300 guests.

Will we coordinate your event?

We would happily coordinate your event or work with your event coordinator.

Will we cut a wedding cake?

Yes, we charge a $50 fee to cut the wedding cake. Please schedule in advance so we are prepared and staffed.

What is our cleaning policy?

We will clean the area in which we worked. We will remove the trash, tear down our buffet, clean counters, and sweep our site. We will need to be informed of any other expectations ahead of time to staff and charge accordingly. Servers will help clean but are not responsible for the breakdown or set up of non-food-related areas (unless pre-arranged).

** Please note that at weddings and significant events, should people in charge or seemingly in order (mothers, fathers, mothers-in-law, fathers-in-law, event coordinators, etc....) request jobs outside of our agreement, we will oblige. You will be subject to extra charges on your final invoice.

Disclaimer

THERE IS A RISK ASSOCIATED WITH CONSUMING RAW OYSTERS OR ANY RAW ANIMAL PROTEIN. IF YOU HAVE CHRONIC ILLNESS OF THE LIVER, STOMACH, OR BLOOD OR HAVE IMMUNE DISORDERS, YOU ARE AT THE GREATEST RISK OF ILLNESS FROM RAW OYSTERS AND SHOULD EAT OYSTERS FULLY COOKED. IF UNSURE OF YOUR RISK, CONSULT YOUR PHYSICIAN.